Frequently Asked Questions
Inclusivity and safety are at the heart of our salon's values. We celebrate diversity and strive to create a space where everyone feels welcome, respected, and free to be themselves. Our team is trained in cultural competency and respectful communication, ensuring that our salon is a safe space for clients of all genders, orientations, and backgrounds. We also welcome feedback and suggestions from our clients on how we can continue to improve our inclusivity.
Absolutely! Our team is trained and experienced in working with a diverse range of hair types and textures, including curly, coily, tight coily, straight, thick, thin, and everything in between. We specialize in creating customized styles that cater to each individual's unique hair, ensuring that you leave our salon feeling confident and satisfied.
Booking your appointment with us is a simple, digital-first process designed to ensure that every client receives our undivided attention. Please follow the links in our website and fill out the pre-consultation form. This allows us to better understand your hair goals and any specific needs you might have. Upon review, we'll send you an onboarding packet with more information and next steps to schedule your appointment. This process ensures that we're fully prepared to meet your needs and dedicate 100% of our attention to you during your visit.
Our salon operates by appointment only to ensure that each client receives a personalized and unrushed experience. We require bookings to be made in advance and do not accept walk-ins or unscheduled visits. This policy also applies to product pickups – all purchases must be arranged in advance. This allows us to dedicate our full attention to each client in our chair and provide a tailored service that meets all your hair care needs.
Understanding the diverse needs of our clientele, we strive to create a welcoming and comfortable environment for everyone. For clients with sensory sensitivities, we offer quieter appointments, minimal sensory stimulation, and personalized accommodations to ensure a comfortable salon experience. Please let us know about any specific needs or preferences when you book your appointment, so we can tailor your visit accordingly.
Sustainability is a core component of our salon's philosophy. We carefully select products that are cruelty-free, vegan, and free from harmful chemicals, but also are farmed sustainably, and are ethically sourced, minimizing our impact on the environment as well as the people in it. Our recycling program includes innovative initiatives to reduce waste, such as repurposing hair clippings and minimizing single-use plastics. We are committed to not only enhancing your beauty but also protecting our planet.
To maintain our focus on providing the best possible service to our clients, we do not have a publicly listed phone number. Our digital pre-consultation system has been designed to streamline communication and ensure that all your questions are answered thoroughly before your appointment. After submitting your consultation form, we'll be in touch via email with all the information you need, including how to reach us directly for any further questions.
We believe in complete transparency—no surprises, just fabulous hair. Our detailed service menu, linked here, outlines every package, helping you understand exactly who each service is best suited for and what it includes. We break down each element of our services, so you know the value you’re getting with every appointment. Before booking your slot, take a moment to explore our service menu. When you're ready, complete our digital consultation form, and let us craft the perfect hair care journey for you. This process ensures that when you walk through our doors, we're fully prepared to meet your unique needs, without any surprise fees—saving you time and letting you relax, knowing you're in good hands.
- Hair Assessment: We start by examining the elasticity, porosity, and pH balance of your hair, both in its dry and wet states. This helps us determine if your hair can safely handle the perm solution or if it needs any preliminary treatment to ensure optimal results.
- Natural Curls Discovery: Many of our clients are surprised to find they already have the curls they desire. By wetting your hair, we can identify and enhance your natural curl pattern, potentially saving you time and money, while showing you how to best care for your natural curls. If you're hair is frizzy, this might be you! We recommend a ReSculpt appointment to educate you on curly hair care maintenance.
- Customized Planning: Perms are highly customizable, and the time and cost can vary significantly—from 3 to 8 hours and $320 to $915, respectively. We'll provide you with a detailed estimate so you can plan accordingly, ensuring no surprises in terms of budget or schedule.
- Patch Testing: To safeguard your hair from adverse reactions, we may perform a test swatch. This step is essential to check how our perm solution interacts with any previous chemicals or colors applied to your hair.
- Quality Assurance: Our perm process involves breaking and reforming the disulfide bonds in your hair. It's a complex procedure, and we commit to meeting our professional standards with every service. Your hair’s health is our top priority, and we'd love to guarantee satisfaction with the results.